ReplyOnTheFly in Claude

Reply to customer reviews in Claude

Paste a review and get a reply that fits the star rating, ready to copy and paste.

Set it up in Claude

Free. No account needed.

My salon Glow Studio got this 5-star review from Jenna: “Best balayage I’ve ever had, Maria is a genius!” Write a reply and sign it from Maria.

Reply for Glow Studio

Jenna, hearing that your balayage was the best you’ve ever had made my day, thank you! I’m so glad you loved the result, and it was a joy working with you. Come back anytime you want to refresh it. Maria

Copy replyDifferent wording

What it is

ReplyOnTheFly for Claude is a free connector that writes replies to Google, Yelp, Facebook, TripAdvisor and Trustpilot reviews, matched to the star rating, and writes texts or emails asking customers for a Google review. It needs no ReplyOnTheFly account and posts nothing: you copy the reply and paste it under the review.

Set it up

Add it by URL in Claude

  1. 1
    In Claude, go to Customize > Connectors and click Add custom connector.
  2. 2
    Name it ReplyOnTheFly and paste this URL:
    https://www.replyonthefly.com/mcp
  3. 3
    Leave OAuth settings empty (there is no sign-in) and click Add.

The Free plan allows one custom connector. On Team and Enterprise plans, an Owner adds it under Organization settings > Connectors.

In Claude Code

claude mcp add --transport http replyonthefly https://www.replyonthefly.com/mcp

Use it

  1. 1
    In a chat, click +, then Connectors, and turn ReplyOnTheFly on.
  2. 2
    Paste the review, or a screenshot of it, and say which business it is for.
  3. 3
    Copy the reply and paste it under the review. Not quite right? Ask for changes: shorter, a different tone, a sign-off name, or something you fixed.

Help me respond to this 2-star review of Oak & Pine Furniture without sounding defensive: “Nobody answered the phone all week and my order still isn’t here.”

Reply for Oak & Pine Furniture

I’m really sorry your experience with us was frustrating and disappointing. We take responsibility for this and would like to sort it out, please reach out to us directly so we can look into your order and make things right. I hope we can resolve this for you soon.

Copy replyDifferent wording

Respond to this 2-star review for Bella Vista Dental: “Waited 45 minutes past my appointment and nobody told me why.” Keep it professional.

Reply for Bella Vista Dental

I’m sorry your visit wasn’t what it should have been and that we let you down. We take feedback like this seriously, please reach out to us directly so we can discuss your concerns privately and work toward a resolution.

Copy replyDifferent wording

Things to ask

  • Write a reply to this 1-star Google review of my restaurant: …
  • Help me respond to an angry customer review without sounding defensive
  • Make it shorter and sign it from Maria
  • Write a text I can send my customer Dana asking for a Google review

What it can do

Write a review reply

write_review_reply · read-only

Writes a reply to a Google, Yelp, Facebook, TripAdvisor or Trustpilot review that fits the star rating: a thank-you for happy customers, and for unhappy ones a calm reply that acknowledges the problem without arguing and offers to make it right. Healthcare replies never confirm that the reviewer is a patient. You can pick a tone and length, add notes such as a fix you made or a sign-off name, and ask for different wording.

Write a review request message

write_review_request_message · read-only

Writes up to three short texts or emails asking a customer for a Google review, worded for your type of business, with your review link at the end. They never offer a discount or reward, because Google does not allow incentives for reviews.

What it does not do

  • Post anything. You copy the reply and paste it under the review yourself.
  • Send texts or emails. You send the review request yourself.
  • Write reviews, fake or otherwise.
  • Connect to your Google Business Profile or need a ReplyOnTheFly account.

Privacy and support

The connector receives only what Claude sends for each request and stores none of it. See our privacy policy for details. Questions or problems: email support@replyonthefly.com.

Want every new Google review answered without asking?

ReplyOnTheFly watches your Google Business Profile and emails you a ready reply for each new review. Approve it with one tap.

See how it works