How does the AI know what to write for Google review responses?

Our AI analyzes each review's content, tone, and sentiment, then references your business information and any custom instructions you've set. It considers context from recent reviews to ensure responses feel personal and consistent with your brand voice. The result? Replies that sound authentically you, never generic or robotic.

Will the AI post replies automatically without my approval?

Never! You always have full control. The AI generates suggested replies, but nothing gets posted to Google until you review and approve it. You can edit, regenerate, or write your own response before publishing. Your reputation is too important to automate blindly.

How do I connect my Google Business Profile to ReplyOnTheFly?

It takes about 30 seconds. Click 'Connect Google' in your dashboard, sign in with your Google account, and authorize ReplyOnTheFly to access your business profile. We use Google's official API with secure OAuth—your password is never shared with us.

Can I manage multiple business locations with ReplyOnTheFly?

Absolutely! Our Free plan covers 1 location, while the Pro plan includes unlimited locations. Perfect for franchises, agencies, and multi-location businesses. Manage all your Google reviews from a single dashboard.

Is there a free plan for ReplyOnTheFly?

Yes! Our Free plan includes 10 AI-generated replies per month, 1 business location, the ability to post directly to Google, and email notifications for new reviews. No credit card required. Upgrade to Pro for unlimited replies and locations.

Can I customize the AI's writing style for review responses?

Yes! In your settings, you can add custom instructions like 'Always mention our satisfaction guarantee' or 'Keep responses under 100 words' or 'Use a friendly, casual tone.' The AI follows these guidelines for every reply.

Is my data secure with ReplyOnTheFly?

Absolutely. We use bank-level encryption, secure OAuth authentication with Google, and never store your Google password. Your data is never sold or shared with third parties. We're GDPR compliant and take privacy seriously.

How does ReplyOnTheFly help me save time on review responses?

Our AI generates personalized responses in 2 seconds, ensuring you never miss a review. Businesses using ReplyOnTheFly save 5+ hours per week on review management and respond to reviews 47% more consistently. You approve every response before it's posted.

Terms of Service | ReplyOnTheFly

Name: ReplyOnTheFly Pro
Brand: ReplyOnTheFly
Price: 9.99 USD
Availability: InStock
Rating: 4.9 (127 reviews)

1. Acceptance of Terms

By accessing or using ReplyOnTheFly ("Service"), operated by ReplyOnTheFly ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

ReplyOnTheFly provides an AI-powered platform that helps businesses respond to Google reviews. Our Service includes:

Integration with Google Business Profile to fetch and display your reviews
AI-generated response suggestions for customer reviews
Direct posting of responses to Google on your behalf
Email notifications for new reviews
Analytics and reporting on review management

3. Google API Services

Our Service uses Google API Services to access your Google Business Profile data. By using our Service, you also agree to be bound by the Google Terms of Service.

ReplyOnTheFly's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. User Accounts

To use our Service, you must:

Create an account with accurate and complete information
Be at least 18 years old or the age of majority in your jurisdiction
Have the authority to bind yourself or your organization to these terms
Maintain the security of your account credentials
Notify us immediately of any unauthorized access to your account

5. Subscription and Payments

Our Service offers the following plans:

Free Plan ($0/month): 10 AI-generated replies per month, 1 business location - free forever, no credit card required
Pro Plan ($9.99/month): Unlimited AI-generated replies, unlimited locations, plus premium features including 5-minute sync, custom AI tone, and priority support

Pro subscriptions are billed monthly and will automatically renew unless cancelled. You may cancel your subscription at any time through your account settings. We offer a 30-day money-back guarantee on Pro subscriptions.

6. Policy on Authenticity

ReplyOnTheFly is a productivity tool for managing existing customer communication. We are committed to maintaining the integrity of online reviews and customer feedback.

We strictly prohibit:

Generation of fake reviews - Our AI only responds to legitimate customer reviews
False engagement - We do not create, manipulate, or inflate review counts or ratings
Violations of Google's Prohibited Content policies - All usage must comply with platform guidelines
Review manipulation - We do not offer services to remove, hide, or alter negative reviews

All responses generated by our AI must be approved by the business owner before posting. Violation of this policy may result in immediate account termination.

7. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Post false, misleading, or defamatory content
Generate, solicit, or post fake reviews
Attempt to manipulate review scores or rankings
Violate any applicable laws or regulations
Infringe on the rights of others
Attempt to gain unauthorized access to our systems
Use the Service to send spam or unsolicited communications
Reverse engineer or attempt to extract source code from the Service

8. AI-Generated Content

Our Service uses artificial intelligence to generate suggested responses to reviews. You acknowledge that AI-generated content may not always be accurate or appropriate. You are solely responsible for reviewing, editing, and approving any response before it is posted to Google. We recommend reviewing all AI-generated content before publishing.

9. Intellectual Property

The Service and its original content, features, and functionality are owned by ReplyOnTheFly and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any content you create or post through the Service.

10. Limitation of Liability

To the maximum extent permitted by law, ReplyOnTheFly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@replyonthefly.com