How does the AI know what to write for Google review responses?

Our AI analyzes each review's content, tone, and sentiment, then references your business information and any custom instructions you've set. It considers context from recent reviews to ensure responses feel personal and consistent with your brand voice. The result? Replies that sound authentically you, never generic or robotic.

Will the AI post replies automatically without my approval?

Never! You always have full control. The AI generates suggested replies, but nothing gets posted to Google until you review and approve it. You can edit, regenerate, or write your own response before publishing. Your reputation is too important to automate blindly.

How do I connect my Google Business Profile to ReplyOnTheFly?

It takes about 30 seconds. Click 'Connect Google' in your dashboard, sign in with your Google account, and authorize ReplyOnTheFly to access your business profile. We use Google's official API with secure OAuth—your password is never shared with us.

Can I manage multiple business locations with ReplyOnTheFly?

Absolutely! Our Free plan covers 1 location, while the Pro plan includes unlimited locations. Perfect for franchises, agencies, and multi-location businesses. Manage all your Google reviews from a single dashboard.

Is there a free plan for ReplyOnTheFly?

Yes! Our Free plan includes 10 AI-generated replies per month, 1 business location, the ability to post directly to Google, and email notifications for new reviews. No credit card required. Upgrade to Pro for unlimited replies and locations.

Can I customize the AI's writing style for review responses?

Yes! In your settings, you can add custom instructions like 'Always mention our satisfaction guarantee' or 'Keep responses under 100 words' or 'Use a friendly, casual tone.' The AI follows these guidelines for every reply.

Is my data secure with ReplyOnTheFly?

Absolutely. We use bank-level encryption, secure OAuth authentication with Google, and never store your Google password. Your data is never sold or shared with third parties. We're GDPR compliant and take privacy seriously.

How does ReplyOnTheFly help me save time on review responses?

Our AI generates personalized responses in 2 seconds, ensuring you never miss a review. Businesses using ReplyOnTheFly save 5+ hours per week on review management and respond to reviews 47% more consistently. You approve every response before it's posted.