AI Review Responses Delivered to Your Inbox
See exactly how it works: AI that learns your voice, handles negative reviews gracefully, and posts to Google with one tap. Everything below is what you get.
No credit card required. 5 free direct posts per month.
You received a 5-star review
Sarah Mitchell
"Best coffee in town! The baristas are always friendly and remember my order. The new seasonal latte is amazing."
Sarah, thank you so much for the kind words! We're glad the seasonal latte is a hit, and the team loves seeing familiar faces. Hope to see you again soon!
Sent by ReplyOnTheFly • Unsubscribe
See What You Get Before You Sign Up
Real features, real workflows. No surprises after you create an account.
AI That Knows Your Voice
Personalized styles generated from your business profile
When you connect your Google Business Profile, we generate a custom Voice Kit with multiple response styles tailored to your business type. Each style includes sample responses and guidelines that match your brand. Just pick the one that fits.
- AI generates personalized voice styles for your business
- Preview sample responses before you choose
- Includes auto-generated guidelines for consistency
- Available on Free plan (not a Pro-only feature)
AI Voice Kit
Personalized for your business
Demo Coffee Shop
Coffee Shop & Café
Detected: Coffee Shop & Café • Styles customized for specialty coffee & café atmosphere
Auto-generated guidelines for Demo Coffee Shop
"Sarah, thanks so much! The team gets excited when someone discovers our seasonal lattes. We'll save your usual spot by the window. See you soon!"
Handles Negative Reviews Gracefully
Empathetic responses that protect your reputation
Bad reviews happen. Our AI crafts empathetic, professional responses that acknowledge the concern, take ownership, and invite the customer to connect directly. No defensive language, no excuses, just genuine human-sounding responses.
- Detects sentiment automatically (1-5 stars)
- Uses different strategies for negative vs positive
- Offers your contact info (email or phone) to resolve issues
- Never defensive, argumentative, or dismissive
You received a 2-star review
James D.
"Waited 25 minutes for my order. Staff seemed disorganized and didn't apologize. Won't be coming back."
AI is reading the review...
Track Everything in One Place
Dashboard for when you want it, email for when you don't
While the email workflow is the star, you still get a full dashboard to see all your reviews, filter by status or rating, and manage responses. It's there when you need it, but you don't have to use it.
- Filter by business, status, or star rating
- See which reviews are pending, posted, or skipped
- Full review history with timestamps
- Works alongside email notifications
Reviews
Demo Coffee Shop
24
Total
23
Replied
Best coffee in town! The baristas are always friendly.
Service was slow and my order was wrong.
Love the atmosphere and the new seasonal menu!
Your Response Shows Up on Google Within Seconds
One tap in your email, and your personalized response is live on Google for customers to see.
Demo Coffee Shop
Best coffee in town! The baristas are always friendly and remember my order. The new seasonal latte is amazing.
No response yet
Free vs Pro — Side by Side
Spoiler: Free is pretty great. Pro just makes it hands-free.
The Free plan is enough for 95% of businesses. Pro is for when you want zero manual work.
Go Fully Hands-Free
Same great AI. Zero manual work. For teams that want to set it and forget it.
Auto-Post Mode
Set it and forget it. AI replies post automatically after your chosen delay (4h, 12h, or 24h). You can still review and intervene before it posts.
Unlimited Locations
Manage all your business profiles from one account. Perfect for agencies, franchises, or multi-location businesses.
Team Notifications
Add multiple email recipients so your whole team gets notified on new reviews. Everyone stays in the loop.
Feature FAQs
Everything you need to know about how ReplyOnTheFly works.
You can still use ReplyOnTheFly! We'll continue generating AI responses for every new review, and you can copy-paste them to Google manually. This works great for most businesses since they don't get more than 5 reviews a month anyway. Or upgrade to Pro for unlimited direct posts.
Still have questions? Contact us and we'll get back to you within 24 hours.
Ready to Save Hours Every Week?
Stop writing review responses from scratch. Let AI handle the drafts while you focus on running your business.
30-Day Money-Back Guarantee
Try Pro risk-free. Not satisfied? Full refund, no questions asked.