AI-powered review responses for auto shops. Get an email, tap approve while washing your hands, done. No login required.
Free forever. 5 posts/month included.
"Finally found an honest mechanic! Told me my brakes still had life left when another shop said I needed new ones. Will bring all my cars here."
70% of customers check reviews before choosing an auto shop. Responding shows you stand behind your work.
Review responses fall to the bottom of the list when you're diagnosing problems, ordering parts, and getting cars back to customers.
A single 1-star review about pricing or wait times sits there unanswered, making you look like you don't care.
Customers are wary of getting overcharged. Your reviews are the only proof new customers have that you're honest.
Reply from your phone between jobs. No computer needed.
Whether you're a no-nonsense straight-shooter, a family business with deep roots, or a technical expert, set your voice once and every response matches your personality.
Pricing concerns? Wait time complaints? Service issues? Our AI crafts responses that acknowledge, apologize when appropriate, and take the conversation offline, showing potential customers you care.
Get notified on your phone. Read the review, see the AI response, tap approve while washing your hands. Done in 10 seconds. No login, no dashboard, no computer.
From independent mechanics to multi-location auto repair operations
Mike T.
Owner, Thompson's Auto Care
"I'm under cars all day, not at a computer. Now I tap approve between jobs and my reviews are handled. Customers comment that we actually respond, which is rare in our industry."
David K.
Service Manager, Precision Auto (3 locations)
"Managing reviews across three shops was impossible. Now all locations get professional responses in the same voice. Corporate loves the consistency."
Carlos R.
Owner, Quick Stop Tire & Lube
"The negative review responses are worth the price alone. When someone posts about wait times or pricing, the AI knows exactly how to respond professionally. My Google rating went up."
Start free. Most independent shops never need to upgrade.
Auto shops should respond within 24-48 hours, thank the customer by name, reference specific work performed (brake job, oil change, etc.), and keep it professional yet friendly. For negative reviews, acknowledge concerns without being defensive and invite offline discussion. AI tools can automate this process while maintaining your shop's voice.
Acknowledge the customer's concern about pricing without being defensive. Explain that quality parts and skilled labor ensure their vehicle's safety. Invite them to contact you directly to review the invoice together. This shows potential customers you take feedback seriously and stand behind your work.
The best review management tool for auto shops monitors your Google Business Profile 24/7, generates personalized AI responses in your shop's voice, and lets you approve from your phone between jobs. ReplyOnTheFly does all this with a free forever plan that includes unlimited AI drafts.
Yes! You set your shop's personality once: straight-shooter, family business, or technical expert. The AI matches your voice perfectly and uses appropriate auto repair terminology. Every response sounds like it came from someone who actually works on cars.
ReplyOnTheFly offers a Free Forever plan with unlimited AI-generated response drafts and 5 direct posts to Google per month. That's enough for most independent shops. Pro at $9.99/month adds unlimited posting, auto-post mode, and multi-location support for shop groups.
Join auto shops saving hours every week on review responses. Free forever, no credit card required.
Full-service auto repair • Since 1985
Select Your Voice Style
Steven H.
Unexpected Cost
"Brought my car in for an oil change and left with a $800 bill. They "found" all these other problems. Felt like I was being taken advantage of."
New 5★ Review: James W.
"Finally found an honest mechanic! Told me my brake..."
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