AI-Powered Google Review
Responses for Hotels
New guest review comes in? AI writes a reply in your hotel's voice. We email it to you. Tap once to post. Done in 2 seconds.
"Perfect getaway! The kids loved the pool, and the complimentary breakfast was amazing. Staff went above and beyond to make our anniversary special."
Running a Hotel Is Demanding Enough
You shouldn't have to choose between great guest service and responding to Google reviews professionally.
Front Desk Is Already Busy
Your team handles check-ins, guest requests, and phone calls. Who has time to craft thoughtful review responses between all that?
One Bad Review Hurts Bookings
A negative review without a professional response makes potential guests think twice. Travelers read responses to judge how you handle problems.
Generic Responses Look Corporate
"Thank you for staying with us" sounds like every other hotel. Guests want to feel like you actually read their feedback.
Hotel Review Response Software in Action
Watch the AI in action. From new guest review to posted response in seconds.
Your Hotel's Voice
AI learns your brand personality
One-Tap Email Approval
Respond without logging in
Handle Guest Complaints
Professional responses, every time
How to Respond to Hotel Google Reviews
From new guest review to posted response in under 2 minutes. Connect your Google Business Profile and let AI handle the rest.
Connect Your Google
Link your hotel's Google Business Profile in 30 seconds. We only need review access.
A Guest Leaves a Review
We detect new reviews within minutes and analyze the sentiment automatically.
AI Writes Your Reply
Our AI crafts a response in your hotel's voice, addressing the specific feedback.
Tap to Approve
Check your email, tap approve from your phone. Even between check-ins. That's it.
Hotel Review Management Made Easy
AI-powered review response tools built specifically for the unique challenges hotels face.
Respond to Every Guest
Never leave a guest review unanswered. Reply to every review quickly, even during your busiest check-in times.
Turn Complaints Into Wins
AI crafts empathetic responses that acknowledge guest concerns, apologize sincerely, and invite private resolution.
Match Your Hotel Brand
Whether boutique luxury or budget-friendly, the AI learns your unique voice. Responses feel authentic to your property.
Approve From Anywhere
Get an email notification, tap approve from your phone. Perfect for managers on the go or busy front desk staff.
Free Forever Plan
Unlimited AI drafts + 5 free posts/month. Enough for most hotels. Copy-paste after that, or upgrade for unlimited.
Multi-Property Support
Manage reviews across all your hotel locations from one account. Each property can have its own voice settings.
Loved by Hotel Owners & Managers
See what other hospitality professionals are saying about ReplyOnTheFly.
Patricia W.
Owner, The Wisteria Boutique Hotel
San Diego, CA
Our guests expect a personal touch, and the AI captures that perfectly. It writes responses that sound like they came from me personally. My concierge just taps approve between guest arrivals.
James C.
Owner, Seaside Bed & Breakfast
Portland, ME
As a small B&B, I do everything myself. The AI captures our warm, personal tone perfectly. Guests think I wrote every response personally.
Amanda R.
Regional Director, Comfort Stay Hotels (12 locations)
Chicago, IL
Corporate requires us to respond to every review within 24 hours. Pro plan with auto-post makes that effortless across all our Midwest properties.
David L.
Front Desk Manager, Grand Mountain Lodge
Aspen, CO
Negative reviews used to stress me out. Now the AI drafts professional responses that acknowledge concerns without being defensive. Our rating has improved.
Simple, Hospitality-Friendly Pricing
Start free. Most hotels never need to upgrade.
Free Forever
- Unlimited AI-generated drafts
- 5 free direct posts/month
- Custom AI tone & instructions
- 1 hotel property
- 24/7 real-time monitoring
- Email notifications
Pro
- Everything in Free, plus:
- Auto-post mode (fully hands-free)
- Unlimited direct posts
- Unlimited hotel properties
- Multiple notification recipients
- Priority support
Hotel Review Response FAQ
Why should hotels respond to every Google review?
89% of travelers read reviews before booking, and most also read management responses (TripAdvisor). Responding shows potential guests that you value feedback and handle issues professionally. A thoughtful response to a negative review can actually improve bookings by demonstrating excellent customer service.
Will the AI responses match our hotel brand?
Absolutely! You set your hotel's tone (luxury, casual, family-friendly, business, etc.) and add custom instructions. The AI generates responses that match your brand voice perfectly. Whether you're a boutique inn or a corporate chain, responses will sound authentic to your property.
How do you handle negative hotel reviews?
This is where we excel. Our AI crafts empathetic responses that acknowledge the guest's concerns, apologize sincerely without being defensive, and invite them to continue the conversation privately. These responses show potential guests that you take feedback seriously and work to make things right.
How quickly can I respond to reviews?
Under 2 seconds from your end. When a new review comes in, we email you with an AI-written response. Tap "Approve" and it posts directly to Google. No login required. Perfect for front desk staff between check-ins or managers on the move.
Do I need to share my Google account credentials?
No. We use secure OAuth to connect. We only request access to read reviews and post responses. We never touch your Google Ads, Analytics, or other business data. You can revoke access anytime from your Google account settings.
Can I edit the AI response before posting?
Yes! Every email includes an "Edit First" option alongside "Approve & Post". You can tweak the response, add personal touches, mention specific amenities, or reference a staff member by name. Many hotels add small details that make responses extra personal.
How much does it cost for hotels?
Our Free Forever plan includes unlimited AI drafts, custom voice settings, and 5 free direct posts per month. That's enough for most boutique hotels and B&Bs. After 5 posts, copy-paste manually. Pro at $9.99/month gives unlimited posting, auto-post mode, and support for multiple properties.
Can I manage multiple hotel properties?
Yes! Our Pro plan supports unlimited hotel locations. Each property can have its own voice and tone settings. Perfect for hotel groups, management companies, or owners with multiple properties. Regional managers can also receive email notifications.
Ready to Save Hours on Guest Review Responses?
Stop spending hours writing review replies. Let AI draft them in your hotel's voice. You just tap to approve.
No credit card required · 5 free posts every month · Cancel anytime