Your online reputation matters. When patients share their experience, respond professionally within hours, not days. AI drafts it, you approve it.
Patients research doctors and practices extensively before booking. Your online presence shapes their first impression.
of patients use reviews when choosing a doctor
Online reviews are now as influential as referrals from friends.
read reviews before booking
Patients want to know what to expect from your practice.
rating is the minimum patients consider
Below this, many patients won't even click through.
Full schedule of patients leaves no time for reviews
Writing careful, appropriate responses takes time
Worried about saying the wrong thing publicly
Negative reviews sit unanswered, damaging reputation
Staff doesn't know how to respond professionally
💡 The solution: AI drafts professional, HIPAA-appropriate responses. You review and approve. Takes 30 seconds.
Whether you're warm and nurturing, clinical and efficient, or somewhere in between, the AI adapts to match your practice's voice.
Warm, empathetic responses that show you truly care
Clinical, confident communication focused on expertise
Friendly, welcoming tone that reduces patient anxiety
Our AI is trained to never acknowledge patient status, discuss treatments, or reveal any protected health information. All responses are generic yet professional, and you review every one before posting.
Never acknowledges patient-provider relationship
Every response requires your approval before posting
Professional responses that don't reveal specifics
Built for busy healthcare providers who value their time and reputation.
Get notified instantly. Approve responses from your inbox between patients.
New review comes in, AI drafts response, you approve. Under 60 seconds.
Responses trained to be professional without disclosing PHI.
Manage reviews for entire practice groups or multiple locations.
Professional responses that acknowledge concerns and invite private discussion.
Consistent, professional responses show prospective patients you care.
"As a solo practitioner, I had no time for review management. Now I respond to every review, and patients have commented on how attentive I seem. It's helped my practice grow."
Dr. Sarah M.
Family Medicine
"Our clinic gets 20+ reviews a month. Managing them was a full-time job. Now our office manager just approves responses. Saved hours every week."
Mike K.
Practice Administrator
"Was worried about HIPAA. But the AI never mentions specifics, just professional acknowledgments. I review everything before it posts. Perfect for our practice."
Dr. Jennifer T.
Internal Medicine
Start free. Most practices never need to upgrade.
Doctors should respond promptly, thank the reviewer, and keep responses professional and generic to protect patient privacy. Never acknowledge a patient-provider relationship or discuss treatments publicly. AI tools can help draft appropriate responses quickly.
Yes, if done correctly. You can respond to reviews without confirming someone is a patient. Keep responses generic, thank them for feedback, and invite them to contact your office directly. Our AI is trained to never disclose PHI in responses.
Acknowledge their concern professionally without being defensive. Never confirm they were a patient. Express that you take all feedback seriously and invite them to contact your office to discuss. Our AI crafts responses that protect your reputation while maintaining HIPAA compliance.
The best review management tool for doctors monitors your Google Business Profile 24/7, generates HIPAA-appropriate AI responses, and lets you approve from your phone between patients. ReplyOnTheFly does all this with a free forever plan.
ReplyOnTheFly offers a Free Forever plan with unlimited AI-generated response drafts and 5 direct posts to Google per month. Pro at $9.99/month adds unlimited posting, auto-post mode, and multi-location support for practice groups.
Connect your Google Business Profile in 30 seconds. Free forever, no credit card required.