Free Google Review Response Generator
Generate human-sounding responses to Google reviews in seconds.
Our AI blocks generic phrases like "thrilled" and "we appreciate your feedback" so your replies sound authentic, not robotic.
Generate a Free ResponseWhat you'll get on this page
Review Details
What review are you responding to?
Celebrating their amazing experience!
Tip: Paste their review for personalized responses
0 charsFind Your Voice
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Pro tip: Sign up free to add custom instructions, phrases to avoid, and more!
Why We're Different
No "thrilled" or "appreciate your feedback"
We block generic AI phrases
Uses specific details from review
References what they actually said
Knows your business type
Auto-detects from Google search
Smart negative review handling
De-escalates without sounding defensive
Respond Without Thinking
We monitor your reviews 24/7. When one arrives, you get an email with the AI response already written. Just tap approve.
- Never miss a review again
- Respond from your phone in 5 seconds
- No login or dashboard needed
Free forever for 1 location + 10 responses/mo
12.4K
responses generated
847
businesses
0
generic phrases
The AI Phrases We Block (And Why)
Most AI tools produce replies that sound polite but empty. Customers notice. Here's what makes our responses different.
Our Philosophy
Every response should sound like a real person talking to another person, not like a PR statement or template. We reference specific details from each review, use natural language, and never fall back on corporate buzzwords.
Obvious AI Tell Words
- "thrilled"glad, happy, excited
- "humbled"grateful
- "delighted"happy
- "ecstatic"really happy
Generic Phrases
- "We appreciate your feedback"
- "Thank you for taking the time"
- "Your satisfaction is our priority"
- "We value your business"
- "Thank you for your kind words"
Corporate Buzzwords
- "committed to excellence"dedicated
- "valued customer"(just use their name)
- "strive to provide"work to give
Overly Formal Sign-offs
- "Best regards"
- "Warm regards"
- "Sincerely"
- "Please do not hesitate to contact us"
- "At your earliest convenience"
See the Difference
Same 5-star review, two very different responses
"Best coffee in town! The staff remembered my usual order and the oat milk latte was perfect. Love the cozy atmosphere too."
"Thank you for your wonderful review! We are thrilled that you enjoyed your experience at our establishment. We truly appreciate your kind words and value your patronage. We look forward to serving you again soon!"
"Sarah, you made our day! The team loves that you're an oat milk latte regular now. That cozy corner by the window will be waiting for you. See you soon!"
Google Review Response Templates
Copy these templates and customize with one specific detail from the review. That single edit makes your reply sound human.
Thanks so much for the 5-star review, [Name]! We're really glad you enjoyed [specific detail from their review]. We appreciate you choosing us and hope to see you again soon.
Pro tip: Replace [specific detail] with something they actually mentioned, like "the haircut" or "the quick service."
[Name], this made our day! We're so happy [specific positive thing they mentioned]. The team will love hearing this. Looking forward to seeing you again!
Thanks for the honest feedback, [Name]. We're glad you liked [positive aspect], and we hear you on [concern they mentioned]. If you're open to sharing more, reach out at [contact] so we can make your next visit a 5-star experience.
Hi [Name], I'm sorry your experience didn't meet expectations. This isn't the standard we aim for. Please contact us at [contact] with any details, and we'll do our best to make it right.
Key: Acknowledge, don't argue. Move the conversation offline. Never promise specific compensation in a public reply.
Hi [Name], thanks for reaching out. We don't have enough details to locate this experience, and it may be for a different business with a similar name. Please contact us at [contact] with the date and any details so we can investigate.
Real Google Review Response Examples
See how to handle different types of reviews with responses that sound human and build trust.
"Awesome service. The team was quick and super friendly. I was in and out in 20 minutes."
Response:
"Thanks for the great review! We're glad we could get you taken care of quickly and that the team made you feel welcome. Hope to see you again soon!"
Why this works: It repeats one detail ("quick") and reinforces friendliness. It feels human without being long or over-the-top.
"Good overall but the wait was longer than expected."
Response:
"Thanks for the feedback, and glad you had a good overall experience. We hear you on the wait time and we're working on improving our scheduling. If you share when you came in, we'd love to look into what caused the delay."
Why this works: Acknowledges the issue without arguing, shows improvement intent, and invites details for follow-up.
"Terrible experience. Felt rushed and the staff wasn't helpful."
Response:
"I'm sorry to hear you felt rushed and unsupported. That's not the experience we want anyone to have. If you contact us at [email] with the date of your visit, we'll look into what happened and do our best to make this right."
Why this works: Calm, takes responsibility for the feeling, avoids blame, and moves to offline resolution. Short enough to not seem defensive.
Best Practices for Google Review Responses (2026)
If you do only one thing: reply in a way that makes the reviewer feel seen. These guidelines help you stay fast, natural, and consistent.
Respond Quickly
Aim to respond within 24-48 hours. Quick responses signal you're engaged and care about feedback. If you're behind, it's better to respond late than never.
Add One "Proof You Read It" Detail
Reference the service, staff member, product, or situation they mentioned. That one detail transforms a generic reply into a human one.
Match Tone to the Review
Positive reviews: be warm and upbeat. Neutral: be helpful. Negative: stay calm and professional. Never mirror anger. You're writing for future customers too.
Move Negative Reviews Offline
For complaints: acknowledge, empathize, and invite them to contact you directly. Don't argue or make excuses publicly. Your response is for future customers watching how you handle issues.
Don't Promise Compensation
Never promise refunds, discounts, or freebies in public responses. You can't commit on behalf of your team, and it sets a precedent for gaming reviews.
Keep a Consistent Voice
Choose a default tone (warm-professional works for most businesses) and stick with it. Consistency across reviews builds a recognizable brand presence.
Need more positive reviews?
Find out exactly how many 5-star reviews you need to reach your target rating.
Frequently Asked Questions
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