Free Facebook Review Response Generator
Generate human-sounding responses to Facebook reviews in seconds.
Our AI blocks generic phrases like "thrilled" and "we appreciate your feedback" so your replies sound authentic, not robotic.
Generate a Free ResponseWhat you'll get on this page
Review Details
What review are you responding to?
Celebrating their amazing experience!
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Why We're Different
No "thrilled" or "appreciate your feedback"
We block generic AI phrases
Uses specific details from review
References what they actually said
Knows your business type
Auto-detects from business search
Smart negative review handling
De-escalates without sounding defensive
Respond Without Thinking
We monitor your reviews 24/7. When one arrives, you get an email with the AI response already written. Just tap approve.
- Never miss a review again
- Respond from your phone in 5 seconds
- No login or dashboard needed
Free forever for 1 location + 10 responses/mo
12.4K
responses generated
847
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generic phrases
The AI Phrases We Block (And Why)
Facebook users value authentic community engagement. Here's what makes our responses different.
Our Philosophy
Every response should sound like a real person talking to another person in your local community, not like a PR statement or template. Facebook reviews are about building relationships with local customers.
Obvious AI Tell Words
- "thrilled"glad, happy, excited
- "humbled"grateful
- "delighted"happy
- "ecstatic"really happy
Generic Phrases
- "We appreciate your feedback"
- "Thank you for taking the time"
- "Your satisfaction is our priority"
- "We value your business"
- "Thank you for your kind words"
Corporate Buzzwords
- "committed to excellence"dedicated
- "valued customer"(just use their name)
- "strive to provide"work to give
Overly Formal Sign-offs
- "Best regards"
- "Warm regards"
- "Sincerely"
- "Please do not hesitate to contact us"
- "At your earliest convenience"
See the Difference
Same positive Facebook recommendation, two very different responses
"Best haircut I've had in years! Jamie listened to exactly what I wanted and gave me the perfect layers. The salon is super clean and has a chill vibe. Already booked my next appointment. Highly recommend if you're in the area!"
"Thank you for your wonderful review, Sarah! We are absolutely thrilled that you enjoyed your experience at our establishment. We truly appreciate you taking the time to share your feedback and value your patronage. We look forward to serving you again soon!"
"Sarah, Jamie is going to be so happy to hear this! She puts a lot of thought into layering and always wants to get it just right. So glad the vibe worked for you too. See you at your next appointment!"
Facebook Review Response Templates
Copy these templates and customize with one specific detail from the review. Facebook users appreciate community-focused, friendly responses.
[Name], thanks so much for the recommendation! Really glad you loved [specific thing they mentioned]. The team will be excited to hear this. Hope to see you again soon!
Pro tip: Facebook reviews are often casual and community-focused. Match that energy with a friendly, conversational tone.
[Name], you made our day! Love serving folks in the neighborhood. Your point about [specific thing] means a lot. See you around!
Note: Facebook is great for building local community connections. Emphasize the neighborhood/community aspect when appropriate.
Thanks for the honest feedback, [Name]. Glad you liked [positive thing]. You're right about [issue they raised], and we're working on that. Give us another shot and I think you'll see the improvement!
[Name], I'm sorry this wasn't the experience we aim for. What you described with [specific issue] isn't our standard. I'd like to understand what happened and make it right. Please message us directly or call [contact] so we can fix this.
Key: Facebook users value authentic, human responses. Don't be defensive. Acknowledge the issue and offer to resolve it privately.
[Name], thanks for stopping by and for the recommendation! Hope you enjoyed [specific item/service]. Come back anytime!
Note: Facebook check-ins often come with short reviews. Keep your response brief and friendly to match.
Real Facebook Review Response Examples
See how to handle different types of Facebook reviews with responses that sound human and build community.
"My car has never run better! Mike diagnosed the problem in 10 minutes and had me back on the road in an hour. Fair pricing and honest service. This is now my go-to shop."
Response:
"Thanks so much! Mike is a wizard with diagnostics. Glad we could get you back on the road quickly. We're here whenever you need us!"
Why this works: References Mike specifically, acknowledges the quick turnaround, and keeps it casual and friendly. Perfect for Facebook's community vibe.
"Been coming here since they opened 5 years ago. Best coffee in town and the baristas know my order by heart. This place is a neighborhood staple!"
Response:
"Five years! You're basically family at this point. The team loves seeing you come in. Thanks for being such an important part of our neighborhood community!"
Why this works: Emphasizes the long-term relationship, acknowledges the community aspect, and feels personal without being corporate.
"Waited 45 minutes past my appointment time with no explanation or apology. When I finally got in, the service felt rushed. Very disappointing."
Response:
"I'm really sorry about the wait and the rushed service. That's not the experience we want anyone to have. I'd like to understand what happened and make this right. Please send us a message so we can talk directly."
Why this works: Takes responsibility without making excuses, validates their frustration, and offers a direct path to resolution. Shows you're a real person who cares.
Best Practices for Facebook Review Responses (2025)
Facebook is built around community and local connections. These tips help you respond in a way that builds relationships.
Respond Promptly
Facebook users expect responses within 24 hours. Quick responses show you're engaged with your community and help build trust with potential customers.
Be Conversational
Facebook is more casual than other platforms. Use contractions, friendly language, and let your personality show. Think of it like talking to a neighbor.
Emphasize Community
Facebook thrives on local connections. When appropriate, reference the neighborhood, community, or long-term relationships to strengthen local ties.
Keep It Brief
Facebook reviews are often shorter than Yelp or Google. Match their length with concise, authentic responses. 2-3 sentences is usually perfect.
Handle Issues Privately
For negative reviews, acknowledge the issue publicly but invite them to message you directly to resolve it. This shows you care while keeping details private.
Reference Specifics
Always mention one specific thing from their review to show you actually read it. This makes your response feel personal, not templated.
Frequently Asked Questions
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