Privacy Policy

1. Introduction

ReplyOnTheFly ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered review response service ("Service"). Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Business Information: Business name, address, and contact details
• Payment Information: Billing address and payment method details (processed securely by our payment provider)
• Communications: Any information you provide when contacting our support team

2.2 Information from Google APIs

When you connect your Google Business Profile, we access the following information through Google APIs:

• Google Business Profile Information: Business name, location, and profile details
• Reviews: Customer reviews, ratings, reviewer names, and review dates
• Review Responses: Existing responses to reviews
• Account Information: Google account email and name for authentication

2.3 Automatically Collected Information

• Usage Data: How you interact with our Service, features used, and actions taken
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed
• Cookies: Session and preference cookies to enhance your experience

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: Display your reviews, generate AI responses, and post replies to Google
• Send Notifications: Alert you to new reviews via email
• Process Payments: Handle subscription billing and transactions
• Improve the Service: Analyze usage patterns to enhance features and user experience
• Customer Support: Respond to your inquiries and provide assistance
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate the Service (payment processing, email delivery, cloud hosting)
• Google: When you post a response, we transmit it to Google on your behalf
• AI Processing: Review content is processed by AI services (OpenAI) to generate responses, subject to their privacy policies
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes. Review data synced from Google is retained only while your account is active and is deleted upon account deletion or disconnection of your Google account.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and personal information
• Revoke Google Access: Disconnect your Google Business Profile at any time through your account settings or through your Google Account permissions
• Email Preferences: Unsubscribe from marketing emails using the link in any email
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@replyonthefly.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect some features of the Service.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: