Free Trustpilot Review Response Generator
Generate human-sounding responses to Trustpilot reviews in seconds.
Our AI blocks generic phrases like "thrilled" and "we appreciate your feedback" so your replies sound authentic, not robotic.
Generate a Free ResponseWhat you'll get on this page
Review Details
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Celebrating their amazing experience!
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Why We're Different
No "thrilled" or "appreciate your feedback"
We block generic AI phrases
Uses specific details from review
References what they actually said
Knows your business type
Auto-detects from business search
Smart negative review handling
De-escalates without sounding defensive
Respond Without Thinking
We monitor your reviews 24/7. When one arrives, you get an email with the AI response already written. Just tap approve.
- Never miss a review again
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Free forever for 1 location + 10 responses/mo
12.4K
responses generated
847
businesses
0
generic phrases
The AI Phrases We Block (And Why)
Trustpilot reviewers are savvy. They can spot a templated response instantly. Here's what makes our responses different.
Our Philosophy
Every response should sound like a real person talking to another person, not like a PR statement or template. Trustpilot reviewers write detailed, personal reviews and expect the same in return.
Obvious AI Tell Words
- "thrilled"glad, happy, excited
- "humbled"grateful
- "delighted"happy
- "ecstatic"really happy
Generic Phrases
- "We appreciate your feedback"
- "Thank you for taking the time"
- "Your satisfaction is our priority"
- "We value your business"
- "Thank you for your kind words"
Corporate Buzzwords
- "committed to excellence"dedicated
- "valued customer"(just use their name)
- "strive to provide"work to give
Overly Formal Sign-offs
- "Best regards"
- "Warm regards"
- "Sincerely"
- "Please do not hesitate to contact us"
- "At your earliest convenience"
See the Difference
Same 5-star Trustpilot review, two very different responses
"Finally found my go-to online pet supply store! The dog food arrived quickly, the subscription setup was easy, and customer service rep Marcus was so helpful when I had questions. The packaging was eco-friendly which I love. Already set up auto-delivery for next month!"
"Thank you for your wonderful review, Jennifer! We are absolutely thrilled that you enjoyed your experience with our company. We truly appreciate you taking the time to share your feedback and value your patronage. We look forward to serving you again soon!"
"Jennifer, you found us! Marcus will be hyped to hear this. He loves helping customers set up subscriptions. And you're right about the packaging, we switched to compostable materials last year. Can't wait for your next delivery!"
Trustpilot Review Response Templates
Copy these templates and customize with one specific detail from the review. Trustpilot emphasizes transparency and genuine customer service.
[Name], you made our day with this review! So glad you loved [specific thing they mentioned]. The team will be excited to hear this. Hope to see you back soon!
Pro tip: Trustpilot reviews often focus on product quality and service. Reference specific aspects of their purchase or experience.
[Name], thank you for the thoughtful review! We love how you captured [specific detail from their detailed write-up]. Your point about [another thing they mentioned] is something we take pride in. Appreciate you choosing us and sharing your experience!
Note: Verified purchase reviews carry extra weight. Acknowledge specific product or service details they mention to show genuine engagement.
Thanks for the honest feedback, [Name]. Glad you enjoyed [positive thing they mentioned]. We hear you on [issue they raised] and that's definitely something we're working on. If you give us another shot, I think you'll notice the difference.
[Name], I'm sorry this wasn't the experience we aim for. What you described with [specific issue] isn't our standard. I'd like to understand what happened. Please reach out to [contact] so we can make this right.
Key: Trustpilot values transparency. Don't be defensive. Acknowledge specifically what went wrong and offer to resolve it privately.
[Name], thank you for the detailed review! We're glad [product/service] met your expectations. Your point about [specific feature they mentioned] is exactly what we designed for. Hope your next order is just as great!
Note: E-commerce reviewers who share product details are valuable. Acknowledge their photos specifically to show appreciation for the extra effort.
Real Trustpilot Review Response Examples
See how to handle different types of Trustpilot reviews with responses that sound human and build trust.
"Ordered the wireless headphones and they arrived in 2 days! Sound quality is incredible for the price. Customer service was super helpful when I had a question about pairing. This is my third purchase from them and they never disappoint."
Response:
"Three orders! We love repeat customers like you. So glad the headphones are working great. Our support team will be happy to hear they helped you out. Can't wait to see what you order next!"
Why this works: References their repeat business, acknowledges the support interaction, and invites future purchases. Feels personal and appreciative.
"First time using this service and mostly satisfied. The website is easy to navigate and checkout was smooth. Customer rep Jamie was knowledgeable and answered all my questions. The product arrived exactly as described and works perfectly. Only reason for 4 stars instead of 5: shipping took 6 days when it said 3-5 days. For a $15 shipping fee, that felt slow."
Response:
"Thanks for the detailed feedback! Jamie will be happy to hear this. You're right about that shipping time, though. 6 days is too long, especially at that rate. We're working with our carrier to tighten up those windows. Hope you'll give us a shot at that fifth star on your next order!"
Why this works: Matches the reviewer's detail with specific acknowledgments (Jamie, shipping time, cost). Doesn't make excuses but shows action. Invites them back with a playful "fifth star" reference.
"Extremely disappointed. Ordered a laptop case and it took 2 weeks to arrive. When it finally came, it was the wrong size and scratched. Emailed support twice and got no response. Called and was on hold for 20 minutes before giving up. Will not be ordering again."
Response:
"This is really frustrating to read, and I completely understand why you're upset. Wrong size, damaged item, AND no support response? That's a triple failure on our end. I'd like to make this right personally. Please email me at support@[company].com with your order number. I want to send you the correct item and a prepaid return label immediately."
Why this works: Validates their frustration specifically ("triple failure"), takes personal ownership, provides direct action (replacement + return label). Doesn't make excuses or deflect blame.
Best Practices for Trustpilot Review Responses (2025)
Yelp has a unique community culture. These tips help you respond in a way that resonates with Trustpilot reviewers specifically.
Respond Quickly
Trustpilot reviewers are active and engaged. Aim to respond within 24-48 hours. Quick responses show you're paying attention and care about the community.
Honor the Effort
Trustpilot reviews are often longer and more detailed than Google reviews. Match their effort with a response that references specific things they mentioned.
Show Personality
Trustpilot values professional but personable communication. It's okay to be conversational, use contractions, and let your brand's personality shine through. Just stay professional.
Value Verified Purchases
Verified purchase reviews carry extra weight on Trustpilot. Acknowledge specific product or service details they mention.
Don't Fight Publicly
Yelp's community watches how businesses respond. Never argue, get defensive, or question a reviewer's experience publicly. Take issues offline with a direct contact.
Address Shipping & Delivery
Many Trustpilot reviews mention shipping or delivery. Address these details specifically, especially for e-commerce businesses.
Frequently Asked Questions
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